Face mask causes failed ATM transactions – Banks
By Our Reporters Banks have advised customers to remove their face masks when carrying out transactions through Automated Teller Machines to ensure that their faces are properly recognised. The banks stated that face detection features in ATMs can prevent an ATM from dispensing cash if it is unable to recognise the face of the user. While the banks have introduced the wearing of face masks as a condition to enter the banking halls, they have also advised customers to remove it when they want to withdraw money from ATMs. One of the banks, Fidelity Bank in an email to its customers on measures to keep transactions protected, said: “Wearing face masks is safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic. “However, we advise our customers to remove their face mask while making withdrawals or carrying out ATM transactions to allow our ATM to properly recognise us. “Fidelity Bank ATM machines have face detection features installed to curb in...